Redesigned automotive diagnostic workflows from symptom-first triage into a structured root-cause analysis interface for domain experts.
Reshaped automotive diagnostics from symptom-first triage to root-cause synthesis. I created a unified high-fidelity prototype that perfectly aligns the UI with the experts' mental model, providing a true investigative story for the users.
The Challenge
Experts were forced to context-hop between isolated data silos, hindering automotive diagnostics. I was brought in after six months of fragmented meetings to untangle the messy information architecture and user flows.
The Solution
I gathered all ideas and structured them into a cohesive architectural flow. I abstracted elements into reusable modular components and mapped out complex workflows (e.g., holiday entry, overtime exit).
Outcomes
Consolidated six months of fragmented input into one coherent flow.
Reusable modular patterns for holidays, overtime, and diagnostic workflows.